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CU8300

CU8300

Products Features:

1.After the CU8300 digital audio module is installed in the self-service terminal, you can take the microphone directly through the video communication software system to connect with customer service line.

2.The cardholder will be directed by on-screen instructions to outline the problems to the customer service during the transaction process. The service centers will then intuitively get feedback about operational problems encountered in the process, and they will provide corresponding guidance.

3.After the installation of CU8300 digital audio module, all the original multi-media functions of the self-service terminal like the advertising video will still be supported.

4.CU8300 digital audio module is compact in structure, with concise appearance. It can be installed seamlessly in a variety of mainstream self-service terminal products.

5.The CU8300 digital audio module also uses an industrial-level microphone and professional digital audio algorithms, as well as BTL's other patented technologies to ensure its high reliability.

Products Details

When the cardholder makes an error in operating the self-service terminal, or when the fault happens in operating process, he/she will call the hotline by cellphone or public phone to consult the customer service. However, misunderstandings can occur between the cardholder and the customer service staff as they may have a different understanding, resulting in conflicts between the both of them.

 

With the development of network and popularization of video communication, the cardholder’s problem can be solved through contacting the customer hotline via video communication system in the self-service terminal. As banking businesses are moving into the automated and self-service direction, the video communication system in the self-service terminal is expected to play an important role in the future.

 

JoLink TM Remote Teller System Platform which including CU8300 digital audio module and video camera kit enables customers to have a live audio and video dialogue with the on-screen customers service agent via the self-service terminal like ATM.

                                                       

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